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Frequently Asked Questions

Quick answers to common questions

Getting started is easy! Simply contact our sales team to schedule a demo. Once you decide to move forward, we'll guide you through the setup process including installation, configuration, and training. Most schools are fully operational within 2-4 weeks.

Absolutely. With our Single School Edition, your data resides on your own servers, giving you complete control. We use industry-standard encryption (AES-256) for data at rest and in transit. We're also GDPR compliant and can help you meet other regional data protection requirements.

Yes! Complete white-label customization is included. You can customize colors, logos, domain name, email templates, and even publish mobile apps under your school's name on App Store and Play Store.

We offer multiple support tiers including email support, phone support, live chat, and dedicated account managers for enterprise clients. Our support team is available 24/7 for critical issues. Response times range from 1 hour for urgent issues to 24 hours for standard queries.

We provide comprehensive data migration services. Our team will work with you to export data from your existing system and import it into DigitalStudy. We support all major formats including CSV, Excel, and direct database imports. Migration is typically completed during the setup phase.

Yes, we provide comprehensive training programs including live webinars, recorded tutorials, documentation, and on-site training options. We also offer train-the-trainer programs to help you build internal expertise.

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Email Support

support@digitalstudy.org

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Phone Support

+91 96010 43192

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